GeM Vendor Assessment by RITES - Complete process for RITES Vendor Login and Helpdesk

Vendor Assessment in GeM is applicable for OEMs and resellers based on their credentials, manufacturing capacity, financials, and technical capabilities. This process allows only qualified and capable vendors to participate in government procurement. VA helps in establishing a trusted and competent vendor base on the GeM portal.

The Gem vendor assessment by RITES Portal is conducted for Desktop assessment with vendor documents and credentials verification. The second stage is the Video Assessment or on-site evaluation, where the vendor’s capabilities are verified in detail. Gem Vendor Assessment is mandatory for all vendors except the exempted categories.

After completing the vendor assessment gem, vendors get the OEM certificate.They can manage resellers, upload catalogues, and oversee secondary users. OEMs also have the authority to discontinue catalogues when necessary.

GeM vendor qualification guidelines are adjusted based on specific industry requirements or additional criteria as per organization’s requirement. This ensures that the Vendor Assessment process evaluates both OEMs and resellers to meet the standards required for government procurement.

Vendor Assessment GeM Instructions

Vendor Assessment (VA) is mandatory for OEMs in GeM Tenders unless exempted. OEMs must maintain a valid VA / VAE, or their dashboard, brands, and catalogs may be removed without further notice. For successfully completion of the GeM vendor assessment, the vendors must follow the below instructions:

• VA is conducted by an authorized verifying agency to assess business profile, supplying capacity, and past performance.
• A non-refundable fee must be paid online to initiate the Vendor Assessment process.
• The verifying agency RITES, completes the assessment within 15 days of payment.
• Sellers receive a draft vendor assessment report before final submission to GeM.
• Any issues with the draft report must be shared with the RITES team within 5 days.
• OEMs with a dashboard must have a valid VA or VAE for all categories.
• OEMs with expired VA must renew and complete the VA process.
• Non compliance will lead to removal of OEM Dashboard, associated brands, and product catalogs.

GeM Vendor Assessment by RITES

RITES Limited, is Central Public Sector Enterprise under the Ministry of Railways, incorporated on April 26, 1974. It is an engineering and consultancy organization and is providing a range of services from concept to commissioning. It has replaced QCI as the external partner for GeM Vendor Assessment in 2024.

RITES plays a crucial role in verifying the seller's eligibility and compliance on GeM. The evaluation helps maintain authenticity and ensures only capable OEM’s and resellers operate on the GeM Portal. The Government e-Marketplace Vendor Assessment is valid for 3 years.

The role and responsibilities for RITES are as follows:

• RITES handles the Vendor Assessment or exemption process in 2 stages.
• Desktop Assessment: Review of product and process documents, with Non-Compliance (NC) raised if irregularities are found.
• Video Assessment: is conducted through a mobile application to check the processes shared in Desktop Assessment.
• The Vendor Assessment fee is non-refundable and paid directly to RITES.
• RITES contacts applicants within 15 working days after submission.
• The entire assessment process is conducted online.
• Sellers may undergo the assessment again before the validity expires.

Process to Vendor Assessment Process on RITES portal

1. Create the RITES vendor login Id and Password for complete Vendor Assessment.
2. After successful submission of application, the vendor will get an email regarding credentials for RITES login.
3. Login on the RITES portal to fill the form for VA process.
4. After login, vendor will be able to see dashboard with the details:
   • VA Id, Vendor Name, Email, Stage
   • Registration Date, Status
5. Vendor can click action button to start filling the application form for GeM vendor assessment
   • Company Name, Constitution of Firm, Company Identification Number, Company Address
   • GSTIN, PAN/TAN of the company
   • Aadhar No, Primary Contact Number, Primary Email ID
   • Bank details of the company
6. The vendor has to upload the relevant documents required.
   • Select the document and upload.
   • After successful submission the vendor can see the documents.
   • The documents can be modified or deleted as per the requirement.
7. On submission, the vendor will proceed for payment of vendor assessment fee
   • Fill the respective information in the given relevant field.
   • Click on the pay button and make payment.
8. After successful submission the vendor can see the message of successful submission and will get the Tracking ID.

Non Compliance Response to VA Process on RITES Portal

If any non-conformity is identified in the submitted information or documents, the vendor must update and correct the input details in the respective text fields.

1. Enter RITES vendor login password.
2. Click on the NC Button and reply against the remark
3. If required, upload the relevant document.
4. Enter the description and submit the same.

RITES Vendor Login - Forgot Password Process

If the user forgets the RITES login, password then the user can reset the password with the help of mobile number and Email.

1. Click on Forgot Password and enter the Email id.
2. A link will be sent to the register email to reset the password.

To reset the RITES login password using the Mobile number:

1. Enter the login id and click on send OTP.
2. The OTP will be received on the registered mobile number.
3. The vendor can reset the password with OTP.

RITES VA Helpdesk

The vendors can contact RITES Portal Helpdesk for any assistance related to RITES vendor login or for completing the application form. The support team addresses the queries, clarifies the procedures, and issues to ensure a smooth and seamless Vendor Assessment experience. The vendor can connect with the RITES contact number or email id for any assistance.

• Email: gem.helpdesk@rites.com
• Helpdesk: 8800199168, 8130990762
• Website: https://ritesva.com

TendersPlus guides the vendors in completing the GeM Vendor Assessment by RITES process. It helps prepare and upload the documents, including credentials, financial, and technical details. Our expert team supports vendors to meet the assessment criteria, manage submissions, and get verified status along with GeM Registration and other services on the GeM portal. The vendor can register on our website or connect with our team on Whatsapp @ +91 9279921887 or mail us @ contact@tendersplus.com.

Start your GeM Vendor Assessment journey with TendersPlus now!