GeM Catalogue Management

Optimizing GeM Catalogue Management - OEM Authorization and Dashboard Processes

Posted On : 04 Jan 2025

The GeM Catalogue Management System is an important process on the Government eMarketplace (GeM) platform, enabling efficient listing, standardization, and management of products and services. It ensures that buyers have access to accurate, comparable information for informed decision-making. Vendors, including Original Equipment Manufacturers (OEMs) and resellers, play a vital role in maintaining a robust catalogue.

The GeM Catalogue Management System is an important process on the Government eMarketplace (GeM) platform, enabling efficient listing, standardization, and management of products and services. It ensures that buyers have access to accurate, comparable information for informed decision-making. Vendors, including Original Equipment Manufacturers (OEMs) and resellers, play a vital role in maintaining a robust catalogue.

This outline enhances procurement efficiency, supports competitive pricing, and drives increased participation of buyers, OEMs and resellers across sectors, streamlining government procurement processes.

OEM and benefits for GeM Portal

  • Quality Assurance:

    Products directly from OEMs maintain quality control, minimizing the risk of defects or inconsistencies.

  • Cost Efficiency:

    By eliminating middlemen, OEMs enable cost-effective procurement, leading to significant savings for government buyers.

  • Direct Communication:

    Buyers benefit from clear communication with OEMs, allowing customization, accurate specifications, and reliable after-sales support.

  • Product Authenticity:

    Sourcing directly from OEMs ensures genuine, compliant products, reducing risks associated with counterfeit goods.

By including OEMs, the GeM Portal strengthens trust, streamlines procurement, and fosters a reliable marketplace, benefiting both government buyers and manufacturers.

Vendor Assessment and OEM Panel Process

The OEM Panel on the GeM Portal is a specific section designed for manufacturers to manage and control the distribution of their products on the GeM platform.

The OEM Panel on the GeM Portal is a specific section designed for manufacturers to manage and control the distribution of their products on the GeM platform.

Once the process is complete, the users access the OEM Dashboard by using their GeM login, request brand and OEM authorization, upload relevant documents, and then wait for the GeM team to review the application. If approved, the user will be granted OEM rights to the specified brand in the chosen category.

It provides, ensuring the authenticity and proper distribution of their products. The OEM Panel in GeM portal is a centralized platform for OEMs to effectively manage, approve, and certify resellers through the OEM panel in GeM Portal and ensure that only certified resellers are authorized to sell their product.

Enhanced Catalogue Management System on GeM

Enhanced Catalogue Management System on GeM

Product Categories on GeM will now be classified into six quadrants based on the nature of the Products offered, profile of Stakeholders (Buyers/Sellers) and Business Intelligence derived from the transaction data available on GeM platform.

1. CMS Quadrant 1 (Q1):

This group allows only GeM-validated OEMs to list and manage product catalogues. OEMs are solely responsible for catalogue accuracy, quality, warranties, and after-sales services. GeM oversees compliance through OEM whitelisting and periodic validations.

2. CMS Quadrant 2 (Q2):

OEMs provide a list of authorized resellers who can pair their offers with the OEM's catalog. Resellers update prices, stock, and delivery details independently, ensuring up-to-date offerings. GeM monitors availability and performance metrics for consistent service.

3. CMS Quadrant 3 (Q3):

Both OEMs and authorized resellers can create or manage product catalogs. OEMs must validate reseller catalogs and assume responsibility for product quality and after-sales commitments. Resellers may create catalogs if OEMs have not done so, subject to OEM approval.

4. CMS Quadrant 4 (Q4):

OEMs and resellers share catalog management, with OEM catalogs used exclusively for reseller pairing, without any requirement of further authorization of any kind by the OEM. GeM moderates and controls product and market operations to ensure quality and compliance.

5. CMS Quadrant 5 (Q5):

This specialized quadrant caters to Self-Help Group (SHG) products under a unique framework. These categories are created under the L1 category "SHG Products". The quadrant Q5 is auto assigned to these categories. Sellers can only upload products as resellers, with no OEM dashboard or brand creation options.

6. CMS Quadrant 6 (Q6):

The Q6 Quadrant is exclusively for ODOP category where only OEMs can upload the catalogue; resellers will be able to pair the catalogue with OEM’s catalogue.

GeM Catalogue Management Flow Chart

OEM Panel – Roles and Functionalities

The OEM Panel on the GeM portal is a dedicated interface for Original Equipment Manufacturers to efficiently manage their product catalogs, manage approval of sellers, monitor reseller activities, OEM authorization, and ensure compliance. Linked to the OEM Authorization Certificate, it offers rights to oversee catalogs and resellers per category quadrants. The dashboard enables OEMs to validate listings, update product specifications, ensure warranty, and maintain catalog accuracy to build transparency, accountability, and seamless collaboration on the GeM platform.

1. OEM Certificate and Authorization:

The OEM Certificate and Authorization process through Dashboard empowers OEMs to manage categories effectively:

  • Q1 Categories:

    Exclusively for OEMs; resellers are not allowed.

  • Q2 Categories:

    OEMs upload authorization codes, approve reseller MRP change requests, and manage reseller listings.

  • Q3 Categories:

    OEMs approve/reject reseller catalogs, authorization codes, and MRP changes

  • Q4 Categories:

    OEMs validate and approve reseller catalogs.

2. Re-seller Pairing Request:

The OEM Panel in GeM ensures seamless management of reseller pairing requests through category-based rules

  • Q2 Categories:

    Resellers pair with OEM-uploaded catalogs, and their listings are auto-approved.

  • Q3 Categories:

    Resellers pair with OEM catalogs; first-time pairings require OEM Panel approval for credentials. Subsequent pairings in the same category are auto-approved.

  • Q4 Categories:

    Resellers pair with OEM catalogs without requiring OEM approval.

3. Re-seller Catalogue Approval Process:

In Q3/Q4 categories, new reseller catalog uploads require OEM approval within 72 hours. OEMs must approve or reject with recorded reasons in CMS, allowing resellers to appeal directly against rejections. If OEMs fail to act within 72 hours, their product uploads will be paused until pending reseller requests are cleared.

4. Proper flagging of Catalogues:

All Marketplace catalogues are flagged as:

  • OEM Verified Catalogue:

    Created or approved by OEM via the OEM dashboard.

  • Catalogue Not Verified by OEM:

    Reseller-created catalogues not approved by the OEM using the dashboard.

5. Status Update

  • Brand Upgradation:

    OEMs can upgrade their brand from "Unregistered" to "Registered" upon trademark registration, updating their existing listings.

  • Reseller to OEM Upgrade:

    Resellers upgrading to OEM status after vendor assessment gain full OEM dashboard privileges for their existing catalogues.

6. Reseller Undertaking:

Resellers not approved as authorized must provide an undertaking when uploading products, accepting orders, or participating in bids

7. OEM Authorization Certificate Format:

GEM Bid No. : ____________________

Date : ____________________

To

[Authority Name]

[Authority Address]

Example: The Registrar,

Delhi Skill and Entrepreneurship University, Sector - 9 Dwarka Delhi-110077.

Subject: OEM Authorization Certificate for GEM Bid: ____________________.

Dear Sir,

We manufacturers of original [Product Name/Type, Service] at (address of factory) do hereby authorize M/s. (Name and address of Agent) to submit a bid, negotiate and receive the order from you against your tender enquiry/GeM Bid ____________________ in Delhi region.

No company or firm or individual other than M/s. ____(name with complete address and phone number)___ is authorized to bid, and conclude the contract in regard to this business.

We hereby extend our full guarantee for supplying of Original [Product Name/Type, Service] offered by the above firm.

Yours faithfully,

(Name)

(Name of Manufacturer)

Note: This letter of authority should be on the letterhead of the manufacturer and should be signed by a person competent and having the power of attorney to bind the manufacturer. It should be included by the Bidder in its techno-commercial unpriced bid.

The GeM Catalogue Management System (CMS) and OEM Panel streamline product cataloging and enhance procurement transparency. With the OEM Authorization Certificate, OEMs manage their catalogs, validate resellers, and ensure compliance. By integrating efficient reseller pairing, approval processes, and accurate product listings, the system fosters trust, accountability, and seamless collaboration between OEMs, resellers, and buyers, making GeM a reliable platform for government procurement.

For more details on GeM catalogue and OEM Panel Management, register on our website Tendersplus.com and connect with our experts today!

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